Tag: weaknees

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Saga of the New Tivo, Part V

Previously : Troubleshooting and a new plan

Fast forward to December 23, 2005. I had been working 80 hour weeks for three weeks in a row. We had visitors in town over Thanksgiving and other obligations kept me from completing the Tivo saga. But now I had vacation for the rest of the year and some time to finish it. In the meantime, I had received email from Weaknees telling me that I had to activate the new Tivo soon or face penalties charged to my credit card. I called them and got a brief extension and, so, activating the replacement Tivo was my mission for the day.

For those of you not familiar with DirecTV (DTV), each receiver has a little slot in which you slide an “activation card” that tells DTV that you are legally using their satellite service. The card is exactly the same size as a credit card and has what appears to be a small amount of flash memory on it. I had successfully activated the previous DirecTV Tivo (DTivo) before frying it but Weaknees needed to have the replacement DTivo activated in order to fulfill their contract with DTV.

I pulled the replacement DTivo out of the box and opened up the little door that covers the slot for the activation card. To my surprise, there was no card inside. I then scoured the inside of the box only to find the little plastic bag in which the card came and some packaging materials. I searched around the house in spots I thought I might have left the card. I also showed an activation card to every member of the family and asked if they had seen one like it. Negative on all counts.

Now in a semi-panic I remembered that I still had the card in the broken unit. I called DTV and told them my situation and asked if I could use the card from the broken unit in the new unit. The representative said I could do that and he would walk me through it. Thirty minutes later the new DTivo was activated with the older card. Then I called Weaknees to apprise them of the situation and to find out exactly what remained for me to get square with them.

Well, Weaknees was not cool with the activation card shuffling because, according to them, it would get them into trouble with DTV. Explaining that I had lost the activation card I had received with the replacement DTivo, I said I wanted to make good and asked how I could do so. Here’s the course of action they requested:

  1. Call DTV and ask for a replacement for the lost activation card.
  2. When the replacement card arrives, activate the replacement DTivo with the replacement card.
  3. Call Weaknees when activation is complete.
  4. Send back the broken DTivo to Weaknees with original activation card.

So I called DTV again and told them the plan. Their representative was doubtful about the need to do all of it, but I wanted it done and they were willing. The rep had a replacement card sent to me to arrive the next day and he waived the activation fee they normally charge.

Unfortunately, due to the holidays, the card did not actually arrive until the next week on December 28. It came with a set of directions on how to activate it via their automated phone system. I followed this procedure nearly all the way through before I noticed in the printed material accompanying the card that it was set to replace the card in our working DTivo! I aborted the automated procedure so I could talk to a rep, but after he put me on hold for 15 minutes, I discovered that it was too late. The replacement card was now “linked” to our old DTivo (the one in the Big TV room) and the card that had been in the old DTivo was now a useless piece of plastic. The only recourse was for DTV to once again overnight a replacement card for the lost card—which they did and at no charge again.

The next day, the replacement card arrived and I called a representative at DTV and described exactly which DTivo (by serial number) needed to be activated for the new card. After 10 minutes, the card was activated for Tina’s DTivo and I was almost ready to move on to the next phase of the operation. But first, I called Weaknees and gave them the skinny on the activation situation. They were not happy with the long delay (remember this had started two months before), but said that I should return the defective DTivo immediately, which I did that day.

Next: “…this saga may finally come to an end and Tina will have her birthday present before Valentine’s Day.”

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Saga of the New Tivo, Part IV

Previously: : “But what about when you join the reversed circuit to a “normal” circuit via a coaxial cable connection to the satellite dish?”

After exchanging a few emails with Weaknees, they agreed to send me a replacement DTivo immediately. I received it the next week. I tried hooking it up in the bedroom again, but as I suspected I could get no signal from the satellite. Now I had to figure out what had been burned out by the bad electrical situation. Here’s the sequence starting from the dish:

  1. Four coaxial cables come out of the dish,
  2. Those four cables are connected to what I would describe as a “breakout box” that has four incoming coax connections and four outgoing connections.
  3. Two outgoing connections on the breakout box go to the Big TV room DTivo, one goes back to the bedroom and one is capped.
  4. The cable going to the bedroom runs along the outside of the house until it gets to the bedroom where it enters the outside wall.
  5. Inside the wall the external cable is connected to a faceplate splitter.
  6. The other side of the splitter is connected inside the bedroom to the cable that goes to the DTivo.

So, by my count, any or all of the six components in that chain could be faulty. I started testing at the breakout box by hooking the DTivo directly to it’s output side. No dice. With trepidation, I connected via splitter directly to the coax from the dish. Coax 1 and 2 (which were connected to the Big TV DTivo) worked fine, but 3 produced a signal level of only about 37% and 4 was completely dead. So I retreated and rethought my plan for a few days.

Clearly I would need a replacement dish which I priced near $200 on the internet. Dave Camp, a friend of mine who used to be a DTV customer suggested calling DTV customer service and describing my problem. They might fix it for free or minimal charge. I certainly had nothing to lose. I resolved to do this but just then work intervened in a way that would leave me no free time for several weeks.

In the meantime, I came up with a better plan. Remember the original plan was to place the DTivo in our bedroom and hook it to the single coax that was already there. Eventually, I would have to run a second coax from one end of the house to the other to get the full dual tuner capability enabled. My friend, Rob Marquardt, provided the inspiration for the new plan, which was much easier to implement and potentially better for everybody.

When I visited Rob back in 2003, he had an Infrared Extender which let him control his Tivo from other parts of his apartment. He could also view his Tivo from three different rooms. The new plan would have the new DTivo in the Big TV room with our original DTivo making it simpler to run the new cabling (25 feet vs. 80 feet). I would utilize an old coax cable installed during our cable TV days to connect the new DTivo to the TV in the bedroom. Add the infrared extender and we would be able to watch and control the new DTivo from the bedroom, but would also be able to watch and control it in the Big TV room. Cool, huh?

As a temporary measure, I purchased the infrared extender set from Radio Shack and wired our old DTivo to the television in the bedroom. This would help ease the pain of no TV in the bedroom Tina had experienced since the saga had begun two weeks before. Although she was not completely satisfied with this temporary solution, it was better than no TV at all.

Next: “The replacement card was now “linked” to our old DTivo (the one in the Big TV room) and the card that had been in the old DTivo was now a useless piece of plastic.”

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Saga of the New Tivo, Part I

In October I decided that a really good gift for Tina’s birthday would be a DirecTV Tivo (DTivo). As you may know from previous posts, we already have a DTivo in our living room that we love. We had a plain old DirecTV (DTV) receiver in the bedroom, but Tina was frequently heard to say, “I wish I had Tivo in the bedroom!” I should note here that Tina spends a lot of time in our bedroom because her craft center is in there as well as her computer.

I briefly considered buying a standalone Tivo with a built-in DVD recorder because Tina also longs for a DVD player in the bedroom. However, standalone Tivos have to work with an existing satellite receiver and will only record a single channel. Ultimately, I decided that the most user friendly solution would be to get another DTivo which doesn’t require an additional receiver and lets you record two channels simultaneously.

After surfing the web and absorbing the state of the Tivo market for a few days, I decided that I would return to my favorite Tivo upgrader, Weaknees. Weaknees specializes in kits that let you trick out your Tivo in a variety of ways. Last year I purchased a hard drive upgrade kit that I used to increase our Tivo’s capacity from 35 hours to 105 hours.

Weaknees is currently offering DTivo units that have had hard drive upgrades for the same cost as a non-upgraded unit from DTV. I eventually settled on the 80 hour unit and had it shipped a week before Tina’s birthday. It arrived a couple of days before and I had to give Tina some lame explanation about what it was. I planned to install it on her birthday and have it ready for her that day as a “surprise.”

Next: “Well, it started out that easy.”